Terms & Conditions
Welcome to DragoBreaks ("DragoBreaks," "we," "our," or "us"). These Terms & Conditions govern your access to and use of www.dragobreaks.com, including all purchases, services, promotions, and information made available through our website.
By accessing, browsing, creating an account, or placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund Policy, Card Grading Submission Services Policy (if applicable), and any other policies published on our website. If you do not agree, please do not use this website.
1. About DragoBreaks
DragoBreaks is an independent online retailer specializing in authentic Pokemon Trading Card Game (TCG) products, accessories, collectibles, grading submission services, and related merchandise. Our mission is to provide collectors and players with authentic products, competitive market-based pricing, transparent service, and exceptional customer support.
DragoBreaks is not affiliated with, endorsed by, sponsored by, or associated with Nintendo, Creatures Inc., Game Freak Inc., or The Pokemon Company International, unless expressly stated otherwise.
2. Eligibility
By using this website, you represent that you are at least eighteen (18) years of age, or are using this website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in accordance with these Terms.
3. Website Use
You agree not to violate applicable law; interfere with the website's operation or security; attempt unauthorized access; upload malicious software; use prohibited bots or automated purchasing software; copy, scrape, reproduce, or redistribute website content without permission; impersonate another person or business; or engage in fraudulent or deceptive conduct. Violations may result in suspended or permanently restricted access.
4. Customer Accounts
If you create an account, you are responsible for maintaining accurate information, securing your credentials, restricting access to your account, promptly reporting unauthorized activity, and all activity that occurs under your account.
5. Product Availability
All products are subject to availability. Inventory may change without notice because of simultaneous purchases, distributor allocations, inventory adjustments, damaged inventory, supplier availability, or manufacturer decisions. Adding an item to your cart does not reserve inventory.
6. Acceptance of Orders
Submitting an order does not guarantee acceptance. DragoBreaks may refuse, limit, modify, or cancel an order because of pricing errors, inventory discrepancies, payment verification issues, suspected fraud or reseller abuse, automated purchasing, technical errors, product availability, or violation of these Terms. If payment was collected for a cancelled order, it will be refunded to the original payment method.
7. Pricing
Prices are displayed in United States Dollars (USD) and may reflect TCGplayer Market Price, recent verified sales, distributor pricing, replacement cost, availability, supply and demand, and market trends. Collectible markets change frequently, so prices may change without notice. A price is guaranteed only after an order is placed and payment is processed.
8. Price Negotiation
Unless specifically advertised by DragoBreaks, listed prices are final. We do not negotiate, haggle, or accept offers on individual products or orders.
9. Price Matching
DragoBreaks does not offer price matching with retailers, marketplaces, auctions, or private sellers.
10. Market Pricing
Collectible values fluctuate due to market demand, tournament play, reprints, releases, availability, distributor pricing, collector demand, and secondary-market conditions. We do not issue refunds, credits, or price adjustments because market value changes after purchase.
11. Payments
Payment in full is required before an order is processed. We accept payment methods offered through Shopify's secure checkout. DragoBreaks does not store complete payment information; Shopify and its authorized providers process payments.
12. Sales Tax
Applicable sales tax will be collected where required by law.
13. Fraud Prevention
To protect customers and our business, DragoBreaks may verify billing and shipping information, request identity verification, delay shipment pending verification, cancel suspicious orders, refuse future purchases, and report fraudulent activity to appropriate authorities.
14. Purchase Limits
Certain products may have quantity limits. We may cancel or modify orders attempting to circumvent limits through multiple accounts, payment methods, shipping addresses, or other methods.
15. Shipping
Most in-stock orders are processed within 1-2 business days after successful payment. Pre-orders ship after inventory is received and available for fulfillment. Processing times are estimates and may vary during high volume, holidays, severe weather, or circumstances beyond our reasonable control.
16. Shipping Carrier
DragoBreaks currently ships domestic orders through UPS Ground. Tracking is provided after shipment. We may use an alternate carrier or service when necessary because of service interruptions, delivery restrictions, oversized shipments, hazardous-material requirements, or operational needs, and will reasonably seek comparable service.
17. Shipping Addresses
Customers must provide a complete and accurate shipping address. DragoBreaks is not responsible for delays, returns, or additional costs caused by incorrect or incomplete information. Additional shipping charges apply before an address-related return is reshipped.
18. Risk of Loss
Ownership and risk of loss transfer to the customer once the carrier accepts the shipment. For transit loss or damage, DragoBreaks will reasonably assist with documentation for carrier or insurance claims but cannot guarantee a claim's outcome.
19. Delivery Issues
If tracking shows delivery but you cannot locate the package, check your property, ask household members or neighbors, contact your local UPS facility, and review delivery notifications. Responsibility generally transfers to the recipient once UPS marks delivery, although DragoBreaks will reasonably assist with appropriate carrier claims.
20. Delays Beyond Our Control
DragoBreaks is not responsible for delays caused by severe weather, natural disasters, carrier disruptions, labor shortages, supplier delays, cybersecurity incidents, government actions, customs delays, public emergencies, or other events beyond our reasonable control.
21. Product Authenticity
Unless a listing clearly states otherwise, DragoBreaks sells authentic Pokemon TCG products obtained through reputable manufacturers, authorized distributors, trusted wholesalers, or reputable secondary-market sources. We do not knowingly buy or sell counterfeit, resealed, tampered, altered, or unauthorized products.
22. Factory-Sealed Products
Factory-sealed products are sold unopened in original manufacturer packaging. This includes booster boxes, booster bundles, Elite Trainer Boxes, Pokemon Center ETBs, collection boxes, premium collections, mini tins, Poke Ball tins, sleeved booster packs, and Ultra-Premium Collections. DragoBreaks does not open, weigh, map, search, sort, or manipulate factory-sealed Pokemon products.
23. Randomized Product Contents
Pokemon TCG products contain randomized manufacturer-determined contents. DragoBreaks does not guarantee specific cards, pull rates, chase cards, rarities, promotional cards, error cards, or packaging configurations. Purchasing sealed product acknowledges and accepts this randomness.
24. Singles
Singles are individual cards removed from sealed products and, unless stated otherwise, are not professionally graded. We represent condition to the best of our knowledge. Factory cards may contain centering variations, print lines, roller marks, surface scratches, whitening, edge wear, or other manufacturing imperfections. Pack-fresh cards are not guaranteed to receive a Gem Mint, PSA 10, or equivalent grade.
25. Graded Cards ("Slabs")
Graded cards are authenticated, graded, and encapsulated by independent companies such as PSA, Beckett (BGS), CGC, or TAG. Grades are the grading company's opinion at the time. DragoBreaks does not guarantee regrades, cross-grades, future standards or values. Light holder scratches or scuffs from ordinary handling and shipping are not defects unless a listing states otherwise.
26. Live Breaks
A Live Break is the opening of sealed Pokemon products during a livestream for the customer. Once opened during a Live Break, sales are final and products cannot be returned. Refunds are not issued based on pull rates or contents, and no card or rarity is guaranteed.
27. Product Descriptions
We make reasonable efforts to provide accurate descriptions, specifications, and photographs. Information may occasionally contain typographical errors, inaccuracies, or omissions involving pricing, availability, descriptions, images, specifications, or manufacturer information. We may correct errors and update information without notice.
28. Product Images
Images are for identification and illustration. Actual products may vary because of manufacturer updates, packaging revisions, regional releases, print runs, production changes, or promotions. Images are not an exact representation of every item received.
29. Product & Manufacturer Disclaimer
Product contents may vary by release, print run, region, manufacturer, language, or promotional version. Refer to each listing for its most accurate description. Manufacturers may change packaging, artwork, logos, accessories, promotional inserts, and configurations without notice; these changes do not affect authenticity.
Factory-sealed products may have ordinary shrink-wrap imperfections, small dents, minor creases, corner wear, print variations, roller marks, or cosmetic imperfections. These normal hobby conditions are not defects or grounds for refunds, exchanges, discounts, or returns.
30. Market Value Disclaimer
Trading card values may rise or fall because of supply, demand, tournament play, reprints, releases, distributor pricing, collector demand, and market conditions. DragoBreaks does not guarantee future value, investment performance, appreciation, depreciation, or resale value. Purchase collectibles for collecting, playing, gifting, or personal enjoyment, not expected financial gain.
31. Returns, Refunds & Exchanges
Due to the collectible nature of trading card products, all sales are final unless applicable law requires otherwise. We do not accept returns, exchanges, or refunds for opened products; factory-sealed products once opened; booster packs, boxes, or bundles; ETBs; collection or premium boxes; tins; singles; graded cards; accessories; supplies; Live Break purchases; clearance items; digital products; or gift cards.
Once an item leaves our possession, we cannot verify its storage, whether it was opened or resealed, whether contents were replaced or removed, or whether damage occurred after delivery. This policy protects customers against counterfeit products, tampering, resealing, and card swapping.
32. Damaged, Incorrect, or Missing Orders
Contact DragoBreaks within 48 hours of confirmed delivery if an order is damaged or incorrect. Include the order number; photos of the shipping box, label, packing materials, and affected item; and a description of the issue. We will review the information and, when appropriate, work with UPS. Late notice may limit our ability to assist with carrier or insurance claims.
33. Card Grading Submission Services
33.1 Overview
DragoBreaks facilitates submissions to independent grading companies. We may receive and inventory cards, prepare and package submissions, submit them to the company selected by the customer, receive completed submissions, and return graded cards. DragoBreaks does not grade or authenticate cards, determine value, influence decisions or standards, control turnaround time, or guarantee grades or future value.
33.2 Selecting a Grading Company
Customers are solely responsible for selecting a grading company and service level, including PSA, Beckett (BGS), CGC, or TAG. DragoBreaks does not recommend, endorse, or guarantee a company, service level, turnaround time, or outcome. Customers must review current submission requirements, pricing, turnaround estimates, standards, authentication policies, declared-value requirements, insurance options, shipping policies, and terms.
33.3 Submission & Handling Fee
DragoBreaks charges a flat $50.00 USD Submission & Handling Fee per grading submission, regardless of card count, card type, declared value, grading company, service level, or result. It covers receiving, inventory verification, documentation, secure packaging, preparation, coordination, tracking, receipt, return-shipment preparation, and submission support.
The fee excludes grading fees, shipping, return shipping, insurance, taxes, carrier surcharges, declared-value fees, expedited service, and additional grading-company charges. It is earned once processing begins and is then non-refundable.
33.4 Submission Eligibility
We may refuse or cancel before shipment a submission that appears counterfeit, altered, restored, trimmed, hazardous, contaminated, noncompliant with grading-company requirements, incompletely documented, unlawful, or contrary to these Terms. Return shipping may apply.
33.5 Customer Responsibilities
Customers must select the grading company and service, review its policies, provide an accurate inventory and declared values, and pay all grading, shipping, insurance, taxes, and carrier charges. Customers should photograph cards before submission and inspect completed submissions promptly.
33.6 Submission Checklist
- Select a grading company and service level.
- Review the company's current pricing and policies.
- Complete and verify the card inventory and declared values.
- Select insurance if desired.
- Review all grading, shipping, insurance, and handling fees.
- Review these Terms and sign the Grading Submission Agreement.
- Retain personal photographs of submitted cards (recommended).
33.7 Inventory Verification
Customers must provide an accurate inventory, including when practical card name, set, card number, language, edition, quantity, and declared value. DragoBreaks verifies quantities only; inventory verification is not authentication, condition review, pre-grading, or grading advice.
33.8 Documentation
We may photograph or record cards, inventory verification, packaging, shipping labels and containers, carrier acceptance, returned submissions, and return packaging. Documentation may be retained for verification, fraud prevention, claims, customer support, records, and dispute resolution, and remains DragoBreaks property.
33.9 Chain of Custody
DragoBreaks maintains a documented chain of custody while cards are in our possession: Customer to DragoBreaks to Carrier to Grading Company to Carrier to DragoBreaks to Carrier to Customer. Carrier policies govern transportation after acceptance.
33.10 Packaging Standards
We may repackage cards using penny sleeves, semi-rigid holders, team bags, protective packaging, and shipping boxes, and may remove incompatible customer packaging. Unless separately offered, DragoBreaks will not clean, press, repair, alter, trim, or restore cards.
33.11 Insurance
Insurance is strongly recommended. Customers select and pay for coverage. If optional insurance is declined, the customer assumes the risk of uninsured loss or damage. Claims are governed by carrier or insurer policies.
33.12 Shipping
DragoBreaks uses secure packaging and appropriate shipping methods. Returns to customers generally use UPS Ground unless another method is agreed or operationally required. Higher-value submissions may require signature confirmation, adult signature, additional insurance, or enhanced packaging. Customers pay all submission-related shipping costs.
33.13 High-Value Submissions
Substantial declared values may require photo identification, signature delivery, enhanced documentation, additional insurance, and identity verification.
33.14 Turnaround Times
Only grading companies provide turnaround estimates. DragoBreaks cannot guarantee processing, completion, or return dates. Delays may result from grading workload, authentication review, carriers, weather, customs, holidays, or other uncontrollable events.
33.15 Grading Results
Grading is subjective. DragoBreaks cannot guarantee a grade, PSA 10, BGS Black Label, CGC Pristine, authentication result, label wording, or future market value. Pack-fresh cards are not guaranteed Gem Mint grades.
33.16 Storage & Unclaimed Submissions
Completed submissions held more than 30 days after notification may incur a $5.00 fee per calendar week. Submissions unclaimed after 90 days may be handled according to applicable law after reasonable contact attempts.
33.17 Returns & Cancellations
After processing begins, handling, shipping, and insurance charges are non-refundable. Grading fees follow the grading company's policy. A submission cannot be cancelled after shipment to the grading company.
33.18 Limitation of Liability
DragoBreaks will exercise reasonable care while holding cards. To the fullest extent permitted by law, we are not responsible for grading or authentication decisions, holder condition, label errors, grading-company or carrier delays, market fluctuations, or third-party acts or omissions. This does not exclude liability that applicable law does not permit us to exclude.
33.19 Customer Authorization
By submitting cards, customers confirm that they selected and reviewed the grading company and service; authorize DragoBreaks to submit, receive, and return cards; understand grading is subjective and results, timing, and future values are not guaranteed; accept all related costs; understand our facilitator-only role; consent to reasonable documentation; and agree to this policy and these Terms.
33.20 Electronic Signatures
Electronic signatures, digital acknowledgements, and online acceptance have the same legal effect as handwritten signatures to the fullest extent permitted by law.
33.21 Entire Agreement
This Card Grading Submission Services Policy, these Terms, and the Shipping, Refund, Privacy, and other published policies are the complete grading-submission agreement.
Legal Terms
34. Disclaimer of Warranties
Except where prohibited by law, products, services, content, and information are provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, DragoBreaks disclaims express and implied warranties including merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability. We do not guarantee uninterrupted, error-free availability or that content is always current or complete. This does not limit rights that cannot legally be excluded.
35. Intellectual Property
Unless stated otherwise, original DragoBreaks names, logos, branding, website design, original descriptions, graphics, photography, videos, marketing materials, artwork, and text are owned by or licensed to DragoBreaks and protected by law. They may not be copied, reproduced, republished, distributed, modified, or commercially exploited without written permission except as permitted by law.
36. Third-Party Trademarks
Pokemon, Pokemon Trading Card Game, Pokemon TCG, Pikachu, Charizard, and related names, artwork, logos, characters, trademarks, and copyrights belong to Nintendo, Creatures Inc., Game Freak Inc., and The Pokemon Company International. Other marks belong to their owners. Display identifies products for sale and does not imply sponsorship, endorsement, authorization, or affiliation.
37. User Reviews & Customer Content
Customers may voluntarily submit reviews, testimonials, photos, videos, comments, or other content. Submission grants DragoBreaks a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and promote it in connection with our business. You represent that you own or may submit it, it is truthful and lawful, and it does not infringe rights or contain defamatory, obscene, abusive, or misleading material. We may moderate or remove content at our discretion.
38. Privacy
Your use of this website is governed by the DragoBreaks Privacy Policy. By using the website, you acknowledge that you have read and understood it.
39. No Investment Advice
Discussion of rarity, market trends, historical prices, or possible future values is informational only. DragoBreaks does not provide financial, investment, tax, legal, appraisal, or guaranteed valuation services. Collectibles are not guaranteed investments.
40. Acceptable Website Use
You may not use the website unlawfully; attempt unauthorized access; interfere with functionality; upload malicious software; circumvent security; harvest customer information; use prohibited automated purchasing software; copy or scrape content without permission; impersonate others; or engage in fraud. We may suspend or permanently restrict access for violations.
41. Limitation of Liability
To the fullest extent allowed by law, DragoBreaks and its owners, employees, contractors, representatives, affiliates, and agents are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from website use, purchases, shipping delays, interruptions, third-party services, market fluctuations, availability, or uncontrollable events. Where liability cannot be excluded, maximum liability will not exceed the amount paid to DragoBreaks for the specific product or service giving rise to the claim. Nothing excludes liability for death, personal injury, fraud, or other liability that cannot legally be excluded.
42. Indemnification
You agree to defend, indemnify, and hold harmless DragoBreaks and its owners, employees, contractors, affiliates, and representatives against claims, losses, liabilities, damages, judgments, costs, or expenses, including reasonable attorney fees, arising from your misuse, violation of these Terms or law, or infringement of another person's rights. This does not apply to the extent a claim results from DragoBreaks negligence or willful misconduct.
43. Force Majeure
DragoBreaks is not responsible for delay or failure caused by severe weather, floods, fires, hurricanes, tornadoes, earthquakes, power or internet outages, labor disputes, carrier disruptions, government actions, supply shortages, cybersecurity incidents, pandemics, terrorism, civil unrest, or other events beyond reasonable control.
44. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
45. Dispute Resolution
The parties will first make a good-faith effort to resolve disputes through direct communication. Unresolved disputes will be brought in the appropriate state or federal court in Fort Bend County or Harris County, Texas, unless applicable law requires otherwise. This does not waive rights that cannot legally be waived.
46. Electronic Communications
By using the website or providing an email address, you consent to electronic order, service, shipping, policy, account, and other business communications. Where permitted, electronic communications satisfy legal requirements for written communication.
47. Changes to These Terms
DragoBreaks may modify these Terms at any time. Changes become effective when published unless law requires otherwise. Continued website use after publication constitutes acceptance.
48. Severability
If any provision is invalid, illegal, or unenforceable, the remaining provisions remain in full force.
49. No Waiver
Failure to enforce a provision is not a waiver of that provision or any other right.
50. Entire Agreement
These Terms, together with the Privacy, Shipping, Refund, Card Grading Submission Services, and other published policies, are the entire agreement between DragoBreaks and the customer concerning website use, purchases, and services.
51. Contact Information
Questions about these Terms or any DragoBreaks policy may be submitted through our Contact Us page.