Frequently Asked Questions

DragoBreaks is an online destination for authentic Pokemon Trading Card Game products. We offer booster packs, booster boxes, elite trainer boxes, tins, collection boxes, premium collections, accessories, graded cards, singles, and more for collectors and players.

Yes. Every Pokemon product sold by DragoBreaks is sourced from reputable distributors, manufacturers, or trusted suppliers. We do not knowingly sell counterfeit, resealed, fake, or tampered products.

Factory sealed means the product is unopened and remains in its original manufacturer packaging exactly as it left the factory.

Sealed products are Pokemon items that have never been opened and remain in their original manufacturer packaging, such as booster boxes, ETBs, booster bundles, tins, collection boxes, and premium collections.

Singles are individual Pokemon cards removed from sealed products. They may include commons, uncommons, rares, ultra rares, illustration rares, special illustration rares, hyper rares, trainer cards, and promo cards.

No. Card grading is subjective and performed by the grading company. Even pack-fresh cards can receive grades below PSA 10 due to centering, print lines, factory imperfections, or handling during manufacturing.

A slab is a trading card that has been professionally authenticated, graded, and sealed inside a tamper-evident plastic case by a third-party grading company such as PSA, Beckett/BGS, CGC, or TAG.

No. Pokemon products are randomized by The Pokemon Company. DragoBreaks cannot guarantee any specific card, rarity, or pull rate from sealed products.

No. We do not weigh, sort, or manipulate booster packs.

No. Once a sealed product has been opened, it cannot be returned.

No. All prices are final unless a promotion or sale is specifically advertised by DragoBreaks.

Prices are based on current market conditions, product availability, distributor costs, demand, TCGPlayer market price, recent sales data, PriceCharting data when applicable, and other reputable market sources.

The Pokemon card market changes frequently. Prices shown at checkout are the current selling price and may change due to supply, demand, new releases, tournament play, collector demand, distributor pricing, and availability.

At this time, DragoBreaks does not offer price matching.

No. We cannot hold inventory or lock pricing unless an order has been placed and payment has been completed.

Many Pokemon products sell on the secondary market after release. When products become difficult to find or go out of print, market prices often rise above MSRP. Prices can also fall if demand decreases or supply increases.

No. Prices reflect market value at the time of purchase. We cannot issue refunds or store credit if a product's market value changes after an order is placed.

Listed prices apply to all orders unless we are running an official promotion or have a published wholesale program.

Most orders ship within 1 to 2 business days after payment has been received. Pre-orders ship once inventory is received and available.

We ship through trusted national carriers including UPS, USPS, and FedEx, depending on size, weight, destination, and shipping method selected at checkout.

No. Domestic shipping availability depends on your location and current shipping policies.

Orders may be protected with bubble wrap, protective boxes, packing paper, cardboard inserts, team bags where applicable, and other shipping protection.

Due to the nature of collectible trading card products, all sales are final. We do not accept returns or exchanges for sealed products, opened products, booster packs, booster boxes, ETBs, collection boxes, tins, singles, or accessories.

Counterfeit cards, resealed products, product tampering, and card swapping are common risks in the hobby. To protect customers and product integrity, all sales are final once an item leaves our possession.

Take photos before opening, photograph the shipping box and label, keep packing materials, contact the shipping carrier immediately, and contact us within 48 hours of delivery.

If tracking shows your package is lost in transit, contact the shipping carrier immediately. We will work with the carrier to resolve the issue when applicable.

Check around your property, ask neighbors or household members, and contact your local carrier. Once a package is marked delivered, responsibility generally transfers to the recipient, but we can assist with a carrier claim when appropriate.

Pre-orders reserve inventory before release. Orders containing pre-order items generally ship once all items in the order are available unless otherwise noted.

Pre-orders may be canceled before shipment, subject to any terms listed on the product page.

A live break is when sealed Pokemon products are opened live during a livestream. Customers purchase packs, boxes, or spots, and the contents are opened on camera before being securely packaged and shipped.

Yes. Because products are opened during the livestream at the customer's request, all live break purchases are final.

Manufacturers occasionally update packaging, artwork, logos, promotional inserts, included accessories, and other details. Minor variations may occur without affecting authenticity.

Some Pokemon products vary by release or region. Refer to the individual product description for exact contents.

Yes. Japanese and Korean Pokemon products are officially licensed by The Pokemon Company for their respective markets.

Yes, when available. Graded card listings include certification and assigned grade information when applicable.

We accept the payment methods displayed during checkout through Shopify's secure payment system.

Yes. Payments are processed through Shopify's secure, encrypted checkout system. DragoBreaks does not store payment information.